Metro Service Guidelines Task Force Facilitation

Client: King County

Served as facilitator of a 20-member, executive-level, stakeholder task force charged with reviewing and making recommendations on Metro’s transit service guidelines. Tasks included conducting interviews of task force members and County Councilmembers; facilitating meetings and providing meeting summaries; developing an outline of recommendations; and preparing the final summary report and presentation materials. (2015)

Results: The task force reached unanimous agreement on a set of principles and recommendations, and presented its report to the County Council and County Executive. (View Link) The County Council unanimously approved Metro’s update to the Service Guidelines.